I once had similar problem with displaying surfaces. But this problem was happening with this file on every computer. So, I don't now if my answer will help you. If I understand ocrrect, you have a problem only with this one machine. Anyway, here is the description of what was happening:
1. I have opened the step file from some software for electronics. I got this main board and several small components. But the main problem was on this main board.
2. This board have been showing only the side faces. There was no top face or bottom face. It looked like someone would draw the sketch and extruded with extrude/sheet option.
3. if you clicked on Analysis/MeasureBodies, you could measure the volume of this board. You could get also the mass. So clearly, this was not a sheet body. It was a solid, you just couldn't see the top and the bottom faces.
4. my first thought was graphics card. I have the certified one. I have done the update of the drivers. Nothing helped.
5. then (with help from GTAC), I finally clicked on Analysis/Examine Geometry. I have selected everything and run the analysis for this main board.
6. this analysis found out, that I have one Tiny object.
7. When I have deleted this object (it was one very very small chamfer), there was no problem anymore. The top and the bottom faces have finally appeared.
So, for your problem, maybe it would be good to run this Examine Geometry analysis. And see, if there is anything wrong with geometry.