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Can't start Matlab

thread575-330290

Can't start Matlab

Can't start Matlab

(OP)
I've seen that others have had the problem of not being able to start Matlab, but none of the solutions I've seen work or are appropriate. Maybe I just haven't seen the right thread.

When I try to start Matlab, I get the error:

Error 1,002: The e-mail address you entered is associated with a non-student MathWorks account and may not be reused for student purchases.
...( and a bunch of other crap)

First, this is the SAME email I used to purchase the product in the first place, so that message is crap. Then when I log into their site with that email address, it tells me I'm not associated with a license.

When I ordered I received an order # and a serial number, but NOT a license #. Tech support requires a license #, so I can't even contact tech support!!

I'm pretty ticked off at these guys right now. Any suggestions?

Thanks!





RE: Can't start Matlab

Have you tried putting in a ticket on the Matlab website? http://www.mathworks.com/support/contact_us/

You could always use Octave instead of Matlab if you're in a bind. Since it's GPL software, you don't have to deal with license problems.

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