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New Computer MathCAD Won't Load

New Computer MathCAD Won't Load

New Computer MathCAD Won't Load

(OP)
I got a new computer (running XP Pro) this week and was trying to install MathCAD 13 from the original media and the install looks fine, but when I click on MathCAD 13 nothing happens.  Watching the system monitor, there is no change in the number of processes running.

So, being the clever guy that I am, I went into Explorer and double clicked on a .mcd file and got the message:

Quote:

Windows cannot find 'C:\Documents and Settings\David\My Documents\DehyCapacity.mcd'.  Make sure you typed the name correctly, and then try again.  To search for a file, click the Start button, and then click Search
The message didn't mean anything to me since I didn't type the name in.  So I tryed a .xmcd file and got the exact same message (with a different file name).

In frustration, I uninstalled MathCAD 13 and reinstalled it (thinking that something I installed after I installed MathCAD might have stomped on MathCAD's file types or registry entries).  No joy.  So I went into Control Panel and Add/Remove programs and hit "change" to repair the installation.  No joy.  I've run a computer optimizer to look for busted registry keys.  No Joy.

I went to PTC.com to look for updates, but that is simply the worst website on the planet.  I finally found a place to set up an account, but then it said my account lacked priveleges.  When I said maybe I'd pay for privleges it took me to an upgrade page (i.e., you have to have privleges to buy privlges).  I sent them an e-mail, but don't have high hopes for that one.

Anyone have any other ideas?

David

RE: New Computer MathCAD Won't Load

Can you click on the executable in the MathCAD program files folder?

RE: New Computer MathCAD Won't Load

Did you have administrative privileges when you installed MathCAD, did you install for all users?

RE: New Computer MathCAD Won't Load

(OP)
Yes, I clicked on the executable in the Program Files Folder, same result.

Yes I have administrative privileges and installed it for all users.

I just discovered that the install process didn't create the CDilla directory so I copied it off a backup of my old computer.  No joy.  I just tried deleting the whold MathCAD directory in Program Files and reinstalling, nothing.

Called PTC.  Finally discovered that MathCAD 13 NEVER works when it is installed over top of XP Pro Service Pack 3.  Sometimes it works if MathCAD 13 is installed when the machine is upgraded to XP SP3, but never the other way.  I'm downloading V14 now.

David

RE: New Computer MathCAD Won't Load

Change the system defaults to llow the viewing of hidden and read only files, forlders and system files and forldrs. This ,ay allow Mathcad to install the files. I had a problem upgrading it the the Msn live Messenger because the system didn't allow writing to hidden folders.

RE: New Computer MathCAD Won't Load

(OP)
I do that within the first five minutes of getting a new computer.  PTC say it can't work no matter what I do.

David

RE: New Computer MathCAD Won't Load

Looks like another way for PTC to arm twist you into upgrading to 14 - don't fix the bug that won't let you install in the latest version of XP Pro.

RE: New Computer MathCAD Won't Load

(OP)
Just got it installed and M020 loaded my most complex sheet without a problem (early release woudn't calculate it at all, all the fields were blank).  Maybe I won't hate it.  Upgrade was $100.

David

RE: New Computer MathCAD Won't Load

zdas04,

Have been hearing a lot of negative comments on the collab site, even a dedicated thread on Mathcad 14 bugs.

I would like to hear if it works out for you.

Thanks

RE: New Computer MathCAD Won't Load

(OP)
After about 3 hours work, I don't hate it.  I regularly do thngs like:

x:dog*cat^mouse
x=___

and now I can do:

x:dog*cat^mouse=___

all on one line, it looks a lot cleaner and seems pretty cool.  Haven't used it on any paying work yet so I'll know about its real capabilities when I know.

David

RE: New Computer MathCAD Won't Load

M14 is tolerable, considering the depth to which M12 sank.  Nonetheless, my preference is M11, which, for the simple stuff I do, runs about 2 times faster.

TTFN

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RE: New Computer MathCAD Won't Load

I just tried to re-install Mathcad 13 on WinXP SP3.  It appeared to install correctly but when I started up the program it said I had an invalid license.  I am going to call PTC tomorrow to see why my license number will not work.
What a pain.   I wish there was a translator to convert Mathcad files to wxMaxima, Maple or Mathematica.   A lot of our intellectual property is in Mathcad13 format.  I can't go back to Mathcad 11.   Fortunate there are other people at work that have Mathcad but I have over 1000 files of about 6-10 pages.  That is a lot to convert.   

Peter Nachtwey
Delta Computer Systems
http://www.deltamotion.com

 

RE: New Computer MathCAD Won't Load

(OP)
Good luck with the call.  The person I talked to was really nice, and quite apologetic about it, but very firm that V13 will not install on top of XP SP3.  Ever.  If it is installed, it keeps working if you go to SP3, but if SP3 is already there you are Out of Luck.

I ended up getting V14 for $99 and I don't hate it.  It actually seems pretty solid (a couple of sheets that would not open with the early versions of 14 opened just fine).

I hated being held up for a hundred dollers, but I needed the program more than my anger was worth.

David  

RE: New Computer MathCAD Won't Load

zdas04,

A month later and your head is not spinning.
Thanks for the update.  

 

RE: New Computer MathCAD Won't Load

I can't use Mathcad 14 for many workshets.  The symbolic solver isn't as good as the one on Mathcad 13. I do a lot of symbolic processing and push Mathcad to the limits.  One of the people at work got V14 and he can't run the many of my more complicated symbolic worksheets.

I will need to reinstall WinXP to SP2 install Mathcad 13.  That is a about 6 hours wasted.  If Mathcad14 could do what Mathcad 13 does then $99 is worth it to save the time.

So how did you get the upgrade of $99?  It may be best to get V14 for now and go back to V13 when I have time to reinstall or have the need.
 

Peter Nachtwey
Delta Computer Systems
http://www.deltamotion.com

 

RE: New Computer MathCAD Won't Load

(OP)
Is your collegue using V14 M020?  I'm doing some pretty hard core multi-variable equation solving and it works fine.

When I called PTC the guy I talked to gave me a link, I tried to find it in my browser history, but it was too long ago.

David

RE: New Computer MathCAD Won't Load

I am going to try to remove SP3 and re install Mathcad V13.  I have this
http://support.microsoft.com/kb/950249
Hopefully this will work so I don't need to spend all day nuking and paving and then reseting my computer up.

Mathcad V14 isn't as good as Mathcad V13 when it comes to doing symbolic processing.  The solver changed between V13 and V14.

Lately I have been using wxMaxima more.  It isn't as pretty but text is easy to enter.  It takes a while to learn wxMaxima.   I have  been using Mathcad since V4 so it is the devil I know.

Peter Nachtwey
Delta Computer Systems
http://www.deltamotion.com

 

RE: New Computer MathCAD Won't Load

I finally removed WinXP SP3 and tried to install Mathcad again.   I still got the same error message saying my Mathcad serial number is invalid.   Fortunately I had backed up my WinXP so I simply had to restore it.  The backup, reinstallation of Mathcad and restoration back to WinXP SP3 wasted about 3 hours.  At least I have a backup to show for the time wasted.   I will probably need to do this again.  At least I have the back up out of the way.  It is clear that removing SP3 will also break many other program and they will need to be reinstalled which will take time.

Quote:


Is your collegue using V14 M020?
Yes, he keeps his system upgraded and checked again when the V13 files didn't work.

Quote:


  I'm doing some pretty hard core multi-variable equation solving and it works fine.
It depends on what you call hard core.  The systems of equations  doesn't to have a lot of equations or variables be unsolvable symbolically.

 

Peter Nachtwey
Delta Computer Systems
http://www.deltamotion.com

 

RE: New Computer MathCAD Won't Load

(OP)
You are right.  I ran into a a pretty simple equation last week that I was trying to solve symolically and V14 couldn't do it.  I did the first 4 steps manually and it still couldn't do it.  I ended up solving it by hand.

David

RE: New Computer MathCAD Won't Load

I found my problem.  Mathcad 13 install just fine over WinXP SP3 IF you disable the anti-virus scan.   I think the virus scan doesn't like the cdilla copy protection or maybe it is the other way around.

Peter Nachtwey
Delta Computer Systems
http://www.deltamotion.com

 

RE: New Computer MathCAD Won't Load

I had a similar problem of not being able to run Mathcad 14 on a new installation of Windows 7. I uninstalled and reinstalled and was disappointed that it might not be compatible. There were some error messages during install regarding registration of certain files. When I attempted to run the program .. no response or error messages. I had actually been able to run it on another Windows 7 installation so I was somewhat baffled. Did some Googling to find a hit on PTC support site that was related to the problem. Issue is it required access (maintenance contract). What I found out through more Googling is that there are files that are normally installed with MS Office that would typically be present. Since it is a new computer, it is likely that you would not have installed office yet. Either install office or install the required files. I can't remember all of the required files now (it is on my home computer) but I do know the following are required: MSXML4 SP3 and Microsoft Visual C++ 2005 Redistributable Package. Try to install those and then install MC14 again. I will look at my home PC and see if there was anything else I had to install.

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