Reference MSC, NX or NEiNastran thread825-148806 for more information on his plight. I would image the offer does not include support of any kind since he is struggling on basic installation issues.
I understand it is locked so you will not be able to run the solver separately. I have heard complaints from people about the support. Could depend on where you buy it from. I was also told to get surface contact you will need Adina and that costs an additional $8000.