Well, the person who went out to investigate came back and I got a better story of the situation. We are on a very steep hillside. Above this neighborhood they shut off some valves to isolate a section of pipe to put in a check valve. Below this area another neighbor lost water. A few homes have a little water on the first floor but none on the second. Supposedly, that area is serviced by another line and the pressure at the beginning of that neighborhood at a hydrant is 70 psi. The elevation difference from the hydrant to the highest point in the neighborhood is 60 ft.
I conclude that 1) the area was probably serviced by one of the lines they shut off - their maps are wrong 2)not enough pressure from the other line to provide service to compensate for the other line not in service. Am I right?