SWX2K5 Admin Image Failure

[kcarpenter]

So here's the problem, I'm trying to create an admin image on my local drive but everytime I get to disk 2 I get this "Error 1305:Error reading from file C:\Installation\Program Files\Solidworks\dbghelp.dll. Verify the file exists and you can access it." Now I've disabled the AV software, I have admin rights to the system, I've logged in as the local Administrator, I've completely disabled the AV services, I've tried to change the security setting on the file during the install. Nothing has worked thus far. I even tried to extract the file in question directly from the .CAB file on the CD (?:\SWWI\DATA\WinNt0.CAB) but it just gives me a corrupt .CAB error. But I can extract other files from the same CAB without a problem. VAR has been little help and this is the second set of CD's I've tried. I've even uninstall the AV software and tried it again. I'm at a total loss here.


Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[J-C]

Try installing it on another PC. Once you have the image installed, you can simply copy where ever you like.

I had an issue trying to install it to the server so I installed it on my pc then copied it to the server on the network. Leave your local copy so you can apply service packs much faster.

Hope that works.

Jason Capriotti
Smith & Nephew, Inc.

 

[kcarpenter]

Jason,
I've tried this on three other WinXP SP2 workstations and it fails on every one. Any other ideas?

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[J-C]

Are these original CDs or burned copies? I've had trouble with other programs installing from burn backup CDs I had. The CD burn quality or the CDs themselves was causing reading problems.

Jason Capriotti
Smith & Nephew, Inc.

 

[kcarpenter]

This is the second set of original CDs I've tried. VAR said it's the AV software because they supposedly got the same error. I have a couple of Win2K systems around I'm going to go try it on as well. I think there's something going on when trying this on XP systems like the SWX SP bug fix for WinXP SP2.

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[ctopher]

Try creating the image directly from/on the server. Worth a try.

Chris
Sr. Mechanical Designer, CAD
SolidWorks 05 SP0.1 / PDMWorks 05
ctopher's home site

 

[kcarpenter]

I would try that, but I've just finished testing to get it installed on a Win2K workstation. It failed with the same error "1305" but now it's a different file in the COSMOSXpress directory. So I'm guessing since our servers are Win2K as well it will fail. I'm beginning to think I need to get a set of CDs with SP1.1 and toss these 0.0 CDs.

I'm still open to any other suggestions.

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[ctopher]

We are using WinXP Prof. Had no problems.

Chris
Sr. Mechanical Designer, CAD
SolidWorks 05 SP0.1 / PDMWorks 05
ctopher's home site

 

[kcarpenter]

That's what we're on along with SP2 for XP. I just can't figure out why it's failing on both XP and 2K, as well as two different sets of CDs.

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[ctopher]

Have SW loaded onto the server. Have everyone log off PDMW and SW. Logon to admin, create image on server. This is how I did it, no problems. If it does not work, I suggest call VAR.

Chris
Sr. Mechanical Designer, CAD
SolidWorks 05 SP0.1 / PDMWorks 05
ctopher's home site

 

[SBaugh]

If you don't know what a 1305 error is see this faq559-520 and find the WI Install codes in red.

Since your making the Admin image are you doing it over the network or are you at the server?

Regards,

Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[kcarpenter]

Scott,
Thanks for the link, but it doesn't tell me anything more than what the error does, i.e. "Error 1305:Error reading from file C:\Installation\Program Files\Solidworks\dbghelp.dll. Verify the file exists and you can access it."

I've learned to not create the image over the network because it takes in excess of 2 hours to do. Also, I'm not at the server but trying to do this on my local machine then move it to the server share. I've been using the feature since it was offered and never had this problem.

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[PDMAdmin]

Here are a couple of ideas:

Copy the entire contents of the CD's to your local hard drive. If you have trouble with that, the problem is most likely your CD drive.

Using the install files you just copied, try creating the admin image someplace else on your local hard drive. (Again, make sure you have enough space to do that.) If it still doesn't work, try repairing or reinstalling Windows Installer.

One other thought: How are you creating the admin image -- using the SolidWorks utility or using the /a option with msiexec? Try it both ways, if you haven't already, and see if one way works better than the other.

 

[kcarpenter]

PDMAdmin,
I was just in the middle of copying the CDs to my local drive just as you suggested. As it turns out I think Disk 2 of my CD sets are bad. Cyclic redundancy error is all I get at it's about 3/4 of the way through copying.

Guess it’s time to call SWX and have them send me a few more sets.

Thanks to everyone for replying.


Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[J-C]

What about the cd drive?

Jason Capriotti
Smith & Nephew, Inc.

 

[kcarpenter]

Nah....not likely due to disks 1 and 3 copied just fine.

Kevin Carpenter
CAD Systems Specialist
Invacare Corp.

 

[G1DESIGN]

heres a fix i had to solve this

copy cd 1 to your c or whatever
load in cd 2 copy all data cab files to the new cd1 copy location tou will find inside a cd1 copy folder a data .cab dir remember you must put all the cab files in this directory from cd 2 and cd3



execute and install it wont ask for cd2 then cd2 then cd3 then cd2 it just runs and doesnt throw up the error

i had a problem with PW0.CAB and it cured it