I don't really agree with you Gunner. For a rectifier or DC drive, yes your 1/3 number applies, but not for a soft-starter. The phase current in a soft-starter is divided between 2 devices so each one only sees 1/2 of the phase current. Above that, you can still over current the devices for short periods of time without damage. The capsule or puck type thyristors are amazingly rugged devices and can take a lot of abuse.
If the manufacturer is changing device size and giving you the runaround then it's time to look for a new soft-start manufacturer. Honestly, the unit you are working on is still set-up using pots and is likely pretty poor technology and now you are indicating the manufacturer doesn't seem to know what to supply.
A good starter for that motor size would provide a nice text display and provide a full array of motor protection features as well as a number of features to protect against the starter itself failing.
By chance is this a RAM soft-starter? I'm just trying to think of who uses 9 position switches to pick the ramp time. If it is, well, I was taught if I can't say anything good then don't say anything at all.