CrabbyT said:
Where's my solution: we need better words and phrases. We need language that people immediately recognize as important, but have no real understanding of what the important thing is. And they have to sound expensive, and there can be no compromise. The words also need to imply a threat.
Class I Div 1 comes to mind. That phrase deals with explosions, and people will pay a premium to make sure they don't explode.
We need things like that.
So, Client, you want to build a Mega-Tall? Well if you don't want it to fall over and crush everybody, you'll need a Grade 5 Sector 3 Big Chungus Brace. And it's gonna cost ya twice, because it's about to get complicated.
Respectfully, I think engineers need LESS of that, not more.
For context.. I work in construction management. I was previously a mechanical engineer, and I posted here under a different username. Some of you may vaguely remember an inquisitive industrial automation engineer asking you guys obnoxious questions and sticking my nose into structural threads where I didn't belong. That was me.
Anyway. I now work for a national general contractor. We're not the biggest but we're on the lists of the biggest, and we dominate a few specific markets.
We do quite a bit of design-build, especially in the market and which I live- and as a result we are intimately familiar with pretty much all of the local engineering and architecture firms, and we're also familiar with a few big boys who try to jump in on the occasional high rise.
My experience is obviously anecdotal and is tied to the specific market in which I work; but I can tell you that for us (when I say us I mean my statewide division of the GC for whom I work) the fee which shows up on the EOR's quote almost doesn't matter at all. In the grand scheme, .2% change in budgeted cost is insignificant. I think engineers (our local ones at least) are way too concerned about minimizing fee, and not nearly concerned enough about added value after the contract is signed.
We select from a small percentage of the available engineering resources at our disposal, and the reason those firms make the short list is entirely due to attitude and approach. They are transparent about decisions, they don't balk when we ask them to explain themselves at the client's request, they are open to suggestion; their responses to suggestions are most often no, but when they respond 'no' they take the time to explain why.
When it comes time to actually build the thing they give us timely and thorough RFI responses. They are willing to solve problems in the field and accept confirming RFIs, as opposed to requiring meetings and RFIs just to get started. When a substitution request is made on a submittal and rejected, they take the time to give a (most often very short, but that's enough) explanation as to why the substitution has been rejected. They never respond to anything with 'because I said so and I'm the EOR'.
In short, they act like teammates, and we are more than happy to pay the added fee we have to pay to get that out of them, because is makes our job as the GC easier, and it leaves our clients with better impressions of everyone involved when the job is done.
Now, I'm not accusing anyone on this board of being elitists, or a pain in the ass to your GCs, or anything else... Over the years I've posted here I've found the structural engineering subforum to be one of my favorite places, just because of the openness in conversation and the general attitude of people helping each other solve problems.
My feeling is that structural engineering is suffering because your trade is on the wrong side of the supply/demand curve.
I guess my ultimate point is that clients who look past the bold number at the bottom of the page on your quotes are out there, and they're out there in droves. But to justify that cost increase over your competitors, you have to be willing to roll all that stuff into your approach. You have to be willing to invest in cultivating relationships at all levels - with architects, with GCs, with prospective clients. And I think a lot of engineering firms disregard those things because they expenditures required hit overhead and don't appear to generate any profit, and in some cases because they don't feel there's any benefit at all.