wonderlandinirvine
a few critical questions...
What spec was the part SUPPOSED to be heat treated to?
What spec was the part ACTUALLY heat treated to?
Is your HT processor generally rliable... or is this a "typical problem" with them???
Is the part finsh-machined [meets drawing dimensions and was ready for finish]... or is it in the rough-machined condition [all surfaces still to be machined]?
Did the processor heat treat one or more test specimens with the part?
Is there more than one part in the "lot"?
Did the processor, or can the processor, evaluate the part heat treatment per the required spec [as opposed to the inspection requirements of the spec actually used]... and have the specimen or a randomly selected part be destructive/metallurcgically testd? if so, then there MIGHT be a chance to get the customer to accept the part(s) if NDI is OK per their spec.
Caution:
Warpage/distortion is a REAL possibility if part(s) is/are reprocessed. Finish-machine part(s) is/are likely to distort beyond drawing limits. if the part is still in the rough machined state, then You might have a real-possibility for successful re-HT.
I recently evaluated a batch of fully machined aluminum parts where the vendor admitted to unauthorized deviations from the drawing. The obligatory test specimens conclusively proved the parts were mechanically and metallurgically inferior to the drawing requirements... and the entire lot was condemed.
Regards, Wil Taylor