As usual too much info way-off from the original question of why low efficiency. Without a lot more detail from the OP it's all wheel spin.
To youssouf, how about posting the data you you sent to the pump supplier so that those of use who know how to select pumps can make some sense of your question.
It is a capital mistake to theorise before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts. (Sherlock Holmes - A Scandal in Bohemia.)