Can you provide more information such as barrier fluid being used, shaft speed, shaft size & N2 Pressures? what is the symptoms you see on the seal faces?
Here is an extract from API682 3rd edition:
On pressurized barrier-fluid systems where the method of pressurization is a gas blanket, special attention
shall be given to the application conditions and barrier-fluid selection. Gas solubility in a barrier fluid increases
with increasing pressure and decreases with increasing barrier-fluid temperature. As pressure is relieved or
temperatures rise, gas is released from solution and can result in foaming and loss of circulation of the barrier
fluid. This problem is normally seen where higher viscosity barrier fluids, such as lubricating oils, are used at
pressures above 1,0 MPa.
The viscosity of the barrier/buffer fluid should be checked over the entire operating-temperature range, with
special attention being given to start-up conditions. The viscosity should be less than 500 mm2/s at the
minimum temperature to which it is exposed.
I always use plan 53B to eliminate this issue for anything above 10bar. If you are using an oil as barrier fluid you may see plucking of the carbon face but this is always difficult to comment on without more information, you may not be using carbon.
Something worth following up on is how do the operators top up the system when required? If they de-pressurize the plan 53A whilst pump on standby or still running, that means that the seals are operating in reverse pressure. Check history as to when the seals fail because this may be a contributing factor!
if you can provide some more data we may be able to help you with more infomation.