That helps. There are several possible reasons your parts are soft.
1) surface decarburization.
Your stainless steel bags may not have been effective on some of the parts and they may have experienced some decarburization. If you can grind the hardness indentation out and re-check the hardness it will tell you if this is the case. If the hardness goes up to the proper range after grinding, then this is your problem. If so, you will have to determine if a low surface hardness is detrimental to the part.
2) The parts cooled too much during the cutting of the stainless bags and quenching. The parts have to hit the oil while they are still red-hot (above around 1350F) when you hit the quench.
3) The parts did not cool rapidly enough during the quench. They were hot enough, but there wasn't enough agitation of the oil or some other problem slowed their cooling rate.
4) The parts never got hot enough in the first place. Since the parts are in bags, you can't tell the temperature of the part, only the temperature of the bag.
With problem 1, you would have to perform a carbon restoration operation to salvage the parts. With the other three problems, a re-treatment, going through all the steps, should lead to acceptable results.
When you seal the bags, do you wrap the parts in paper or some other carbon-containing material to consume any oxygen that is inside the bag? That might help prevent decarburization.
rp