IRStuff & AJUK :
Follows a copy of ltr. sent to Mathsoft's
Allen Radzow, Senior Vice President of Products and Services, re: the subject of Product Activation, relating the bad experience that INTUIT had with its inclusion in their TurboTax product last year. It cost them a significant loss of revenue as people were not buying it and many of those that did, returned it, with complaint, for a
$$$ refund They have removed from this year's product, and wrote a letter appology to their customers.
Consumer revolt that impacts the "bottom line" is still the most
effective way to get the message across.
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[ul]Dear Allen,
The folks at Intuit were slow to learn that their users were extremely annoyed at the "Product Activation" technology imbedded in their TurboTax program last year. They were annoyed to the point of returning the product for full refund, vowing never to use the product again, and, filing a Class- Action lawsuit. The worst sin was....that it affected their "bottom line" sales numbers; which suffered a major decline from preceding years.
This same technology is employed in your current Mathcad product.
Perhaps you could profit and learn from other's mistakes and in so doing, re-examine the Mathsoft policy that places this abhorent technology in your products thus preventing me and other Mathsoft users from using their products both at home and at their offices.
You will find the article at the link below, including the mention of the fact that Tom Allanson, senior vice president of Intuit's consumer tax group, wrote an open letter of appology to TurboTax customers on Thursday.
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