ajc2014 has contacted me directly with an order number, project name and location. I'm in the process of trying to retrieve that information.
I would like to comment in general on past order retrievals. Butler uses one of the many underground storage areas here in the Kansas City area, and yes a number of years ago there was a serious fire in the cave we for storage. To my knowledge I have never had trouble getting a file retrieved, although a few have come back encased in plastic bags with latex gloves provided and smelling like they came out of the fall leaf burn pile. The bigger problem on retrieval is simply lack of information to make the request. The two BlueScope Buildings brands (Butler and VP) process somewhere on the order of 5000-7000 orders per year. Our retention policy is that all orders are retained in storage for the lifetime of any warranties on the building. Our primary roof systems now have an available 25 year warranty, so typical retentions are in the 20-25 year range. If the building is older than that I'm sorry, but we won't be able to retrieve it. If you figure that the typical order will have a file folder in the range of 1"-2" thick (much more for some of the large custom jobs) you can appreciate the number of boxes that make up 20 years worth of orders. The last job I pulled had 2 full boxes for that one project.
If you can't reasonably identify the job location, approximate date of construction, and/or the original end customer the chances that we will be able to find the order are slim. If you can somehow come up with some of the original erection drawings (either from the contractor who built the building or the owner)and can pull the Butler order number from those, the likelihood that we can find the order in the archives goes up tremendously.
Al..