Digitrex is right. I’d like to add a few considerations:
The way the heater was connected suggests that either the heater has its 3 elements connected in Star or they are left independently and the connection is at installer’s discretion. However, we’ll discuss the Delta connection below.
Let’s assume the following notations for heater terminals:
Hn=the input terminal of the element corresponding to phase n (n=1,2,3)
Xn=the output terminal of the element corresponding to phase n (n=1,2,3).
The rated voltage of 440V means a phase-to-phase voltage in a 3-Phase system, which means further a value of
440/(sqrt3) = 254 V phase-to-neutral.
Now, if we choose the Star connection (X1-X2-X3-N) and the H1-H2-H3-to-phase, it means that all 3 elements have the same voltage applied to them and the current taken from the system is the sum of all 3 currents corresponding to each element. That’s why Digitrex recommended having a proper feeder design.
The 240 V applied to one element will determine a lower current into the element:
I240/I254 = (240V/R)/(254V/R) = 240V/254V=0.944882
The ratio of powers dissipated and transformed into heat is:
P240/P254 = R(I240)2 / R(I254)2 = 0.9448822 = 0.8928
To have the same amount of energy and therefore to have the same thermal effect
E240 = E254 or P240 x t240 = P254 x t254 or
t240 = (P254/P240) x t254 = (1/0.8928) x t254 = 1.12 t254.
This means you have to wait about 1 hour and 7 minutes (t240) to obtain the same amount of heat using the 240V supply comparing to t254=1 hour of using the elements supplied from the 440V 3-phase system. Now it’s you who has to evaluate if this is of critical importance for the refrigeration installation or it doesn’t matter.
If the heater elements are internally connected in Delta (H1-X3, H2-X1, H3-X2) and only 3 terminals are available, this limits our options. We can supply the 3-element heater making the connections
(H1-X3)-(H3-X2)-to-phase, and (H2-X1)-to-neutral.
This means we have only 2 heaters in parallel available, the third one being shortcircuited. This means further an increased delay of obtaining the same thermal effect
tD240 = (1.12 x 3/2) t254 = 1.68 t254, or to wait about 1 hour 30 min to obtain the same amount of heat comparing to 1 hour of using the 440V 3-phase system supply.