We had a submersible that ran, but stopped pumping.
With no flow, the sump level didn't drop and the controls kept the pump running.
The cause:
The pump was pumping raw sewage and so had an open impeller.
The pump was lowered down a track and at the bottom of the track it swung into contact with the discharge piping.
The pump was held in place by gravity
When originally started the force of the flow pushed the pump away from the discharge and a lot of sewage came out sideways.
There was sh.. sewage everywhere.
The solution was to trim 1/2 inch from the impeller.
Somehow the instructions got crossed up and the shop trimmed 1/2 inch from the face of the impeller instead of from the rim.
The pump would pump, just barely, but when any foreign matter struck the impeller it would trigger cavitation.
Once started, the cavitation would continue and the pump would quit pumping.
As electrical contractors we were initially blamed.
There is something wrong with the wiring. The motor isn't working.
That was probably from the same genius who had the impeller destroyed.
One of our crews made a 150 Mile one way trip to check the motor.
I don't remember who discovered the cause of the trouble, but in the end, instead of eating the cost of a service call, we were able to charge for the trip, plus a second trip to re-install the pump.
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Ohm's law
Not just a good idea;
It's the LAW!