Unable to open a PDF from Teamcenter

Question

Unable to open a PDF from Teamcenter

Duder258 (Petroleum)

(OP)

27 Feb 17 20:53

I am unable to open a PDF from Teamcenter by double clicking on it. I get the message that a compatible viewer cannot be found. However if I download the PDF named reference to my desktop and double click on it, the PDF opens in Adobe Acrobat as I would expect it to from Teamcenter.

gbangs (Mechanical) · Answer 1 · 2017-02-28 11:42:51

My understanding is that if you double click from Teamcenter, your default program association from Windows for pdf should apply (as it does if you double click from your desktop). You might check your dataset type... some may be PDF, others might be PDF_Reference, which might cause association confusion? Just a thought..

gbangs
TC 8.3.3
NX 8.5.3.3 MP11

Duder258 (Petroleum) · Answer 2 · 2017-02-28 18:03:01

Thanks gbangs for the response. I failed to mention in my post that not all users are experiencing this issue. I checked the dataset type and it is a PDF_Reference which some users can open from Teamcenter by double clicking on the PDF dataset but I cannot. This makes me think it is something on my computer but the MIME type settings seem to be working if I download the PDF named reference to my desktop.

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Unable to open a PDF from Teamcenter