PLS-CADD and TOWER communication problem
PLS-CADD and TOWER communication problem
(OP)
Good afternoon everyone.
I am facing an issue, probably a communication problem between PLS-CADD and TOWER. Whenever I try to verify a method 4 structure in a PLS-CADD project, I get the following message:
“This command requires a hardware key with TOWER capabilities. Please attach a key with these capabilities and try again.”.
However, I do have a key attached to the USB port. Both software are running the last version (13.20). I can use TOWER alone, in its own interface, and everything works fine.
It’s pretty strange, because at first, when using an older TOWER version (12.3) and PLS-CADD 13.20, I was able to verify structures, but all of sudden, I started to get this annoying messages. Powerline recommended a software upgrade, yet the problem persisted. Now they want me to buy the support for PLS-CADD…
By the way, when using PLS-CADD 12.3 (Older version), I can check method 4 structures.
It seems like a problem with the last upgrade. I tried many things and nothing worked so far (Reinstalling both software, upgrading Sentinel driver, etc.).
I am wondering if anyone has ever faced something like this and could help me.
Regards
/Heverton Altoé.
I am facing an issue, probably a communication problem between PLS-CADD and TOWER. Whenever I try to verify a method 4 structure in a PLS-CADD project, I get the following message:
“This command requires a hardware key with TOWER capabilities. Please attach a key with these capabilities and try again.”.
However, I do have a key attached to the USB port. Both software are running the last version (13.20). I can use TOWER alone, in its own interface, and everything works fine.
It’s pretty strange, because at first, when using an older TOWER version (12.3) and PLS-CADD 13.20, I was able to verify structures, but all of sudden, I started to get this annoying messages. Powerline recommended a software upgrade, yet the problem persisted. Now they want me to buy the support for PLS-CADD…
By the way, when using PLS-CADD 12.3 (Older version), I can check method 4 structures.
It seems like a problem with the last upgrade. I tried many things and nothing worked so far (Reinstalling both software, upgrading Sentinel driver, etc.).
I am wondering if anyone has ever faced something like this and could help me.
Regards
/Heverton Altoé.
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RE: PLS-CADD and TOWER communication problem
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