It looks like you are working on some of the example problems. Did you install all the examples? Maybe some of them may require a file that you do not have.
You might try just creating a small pole model from scratch in PLS-POLE with a single pole and a couple of joints and see how that works. Start small and work up.
We have all the materials for our PLS hardware keys, but you can license just wood, or steel, or concrete. Do you have the correct permissions to create models with different materials? When you first start up PLS-Pole, the splash screen should list the options for your hardware key.
If you have paid for support with PLS, you can get eMail help or phone them with support questions. I don't know if they have any Spanish speakers in their office but I would contact them for real help.
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