How to start.
In this type of heat transfer, such as in a veneer dryer, the manner in which the majority of the btu's get transferred to the air drying the veneer is by the condensation of the steam, wherein the latent heat of the steam as it condenses is transferred to the process.
When the steam is superheated, and in this case by almost 225F, sensible heat transfer has to occur to bring the steam to saturation temperature before condensation can occur. Unless your dryer coils are arranged in such a way that the velocities of the steam in the 'sensible heat transfer' portion of the dryer are very high, then usually the Reynolds number, etc., relationships do not favor good sensible heat transfer in devices made for condensation heat transfer. Yours could be the exception, based on the plants experience. However, I suspect otherwise. 650f down to 427F is 223 btu per pound at a typical U value of 100 btu/sq-ft, while the latent heat available is closer to 800 btu per pound at a 400-600 btu/sq-ft range. Off by a factor of 3-1/2 multiplied by 4-6.
So, the desuperheater brings the steam temperature down as close as possible to saturation, so that the steam can go into the coils at saturation. However, the air on the veneer side of the dryer will not be as hot, as it will be an approach temperature based on 427F, and not 650F, which will not in most probability be intuitively understood by your operators, who might equate drying air temperature coming off the coils with the actual heat transfer capability of the coils.
A patent was issued mid last century for a method using the throttling calirometer principal to control a desuperheater right at saturation, and it was used extensively in the paper mills in our area.
Paper makers can tell in a paper drying roll just where the superheated steam changes to saturated steam, because the paper sheet drys much better where the condensation is taking place. Hence, saturation control is crucial to them.
Now, these veneer dryer types of coils, in my experience do not have a very good means of taking off the non condensables entrained in the steam, (or introduced by the condensate used for desuperheating) and that will hamper good heat transfer, but more especially with condensation heat transfer.
The consultants are absolutely right in their recommendation, as were the plant designers when they put the desuperheater in, assuming it was properly specified, applied, and installed. (A whole other discussion)
Note, for the sake of discussion, that devices that are compelled to handle, and transfer heat from superheated steam sources, like utility turbine size feedwater heaters utilizing turbine extraction steam, which have their desuperheating zones maximized for performance (so that they can be minimized in size) only get heat transfer rates in the 100-200 btu/sq-ft range, as compared to 6-7-800 in their condensing zones. They would certainly do better if at all possible.
However, the operators might just be just as right too, if all is not working as designed. Yours is to examine all aspects of the system, and make sure that the entire system is working as it should. My major concern is about the ability of the system to get the air (uncondensables) removed, as these types of coils are not built like conventional condensers, which have specially designed non-condensable removal zones, very carefully done.
Visit with your trap supplier(s) to get their recommendation regarding this, as well as looking at putting a bleed in above the condensate level in the coldest part of the coil to (sweep) remove the air.
This has been long, but now way are you getting the maximum, (I did not say best) heat transfer from this dryer with superheated steam.
Good Luck,
RMW