Peter, no problem. I used to work for Toshiba International in the UK prior to internet. It used to be quite simple, people picked the phone up, asked a question and we answered it. Now Toshiba have put all efforts into distributors and finding infomation on the web is quite impossible in Europe.
I think it goes for most companies, if you want to find information on the web, look at their USA web-site (if they have one), they tend to be far more useful!