JimCasey,
I don't disagree with you at all. The second part of my post is talking about marketing behaviour, not valve performance. I'm certainly not saying that each manufacturer's valves don't have something that sets them apart from the rest and may need some "extolling".
I know that I've rejected good valves because I couldn't get answers to my questions without going farther than a web page. I've also found some very good valves from web pages, and decided to buy them before I ever talked to a salesman (that makes the sales call really easy).
When I started in this business, my predecessor always specified "#### 4-inch ball valves", and got what he deserved. As I was trying to fix some valves that had leaked through, I assumed that all 16-inch valves would be built to API specs and any ANSI 300 valve would fit in the holes, I didn't see any reason to measure the installed valve. Shame on me, the replacement valve was built to API specs and was 4-inches too short to fit where the generic non-API valve came out. We discovered that with the system blown down and the old valve on the ground. It was the barrel-isolation valve on a pig launcher and there really wasn't an easy way to fix it (we ended up cutting the barrel and adding a 4-inch pup and dealing with some concrete supports) what a mess. At that point I made it my mission to never spec generic valves again. Now I give the purchasing guy a manufacturer, model, and all required parameters to get the valve that will work for now and the future.
David