snowfire,
Don't be too hard on your administrator. Setting up and maintaining a SmartTeam database is very difficult. The (small) company I work at just had it done by somebody that is very experienced at it, and it took three of their people working full time for 2 weeks to do the initial setup. They've also been back a couple of times to fix some bugs.
Overall though, it seems to be very stable and works quite well for us. We manage all type of files & links with it- CATIA, NASTRAN/PATRAN, FLUENT, MATLAB, EXCEL, COBRA. The more I use it, the more I seem to like it.