ygt,
Not a good situation. If I were you, I would first contact the local vendor who sold SAP to you and have them solve this problem.
If that doesn't work, try contacting CSI directly and explain your problem. Probably a good idea to give them your name, company, and address. It might also be a good idea to tell them the name of the local vendor who sold it to you, especially if the local vendor is unable or unwilling to help you out.
If you need to contact CSI directly, try sending them an email with your information to support@csiberkeley.com.
That is the email we use for technical support. good luck