Was not endorsing 9001, merely pointing out that what's most important is to have documented procedures, i.e., paperwork. If you think 9001 is bad, try CMMI level 5; just don't get me started on that one.
OK, I will get started. CMMI -- Capability Maturity Model Integration is supposed to rank organizations as to their compliance to the systems engineering tenets of CMMI; things like process improvement, modelling, requirements analysis, etc. As with ISO9001, organizations get audited by a third party for compliance. But, in CMMI, there are specific artifacts and processes that are supposed to in place. Level 5 is the highest ranking, but only a small group within any given organization needs to be audited for CMMI compliance, which means that other groups within a CMMI 5 organization could be real stinkers, as we've experienced with a couple of "evil" empires that had that certification.
At the end of the day, any organization's quality is only as good as the discipline exerted by the members of that organization. If there's no discipline or no support from upper management, then GIGO.
TTFN
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