claudiodeviaje
That is a very astute question. Below is a basic conflist resolution process (one I had developed on a previous project). The process listed below assumes that two or more entities (work groups or contractors) have a conflict in some aspect of a projexct. It also assumes that the conflict cannot be resolved by mutual agreement.
1.1 Define / Agree on the Conflict
Parties to the conflict will develop and agree on a written statement or Conflict Resolution Statement that defines the conflict and its boundaries. The Project Manager will oversee this process insuring that all party's issues are captured in the Conflict Resolution Statement. If the Conflict Resolution Statement affects other parties, they too must be brought into the resolution process. The Field Manager or Deputy Field Manager will set the time frame for resolving the conflict.
1.2 Identify Drivers and Potential Solutions to Resolve the Conflict
Each party to the conflict is responsible for gathering information to bolster their case for a favorable resolution to the conflict. Information will be presented to the Deputy Project Field Manager for inclusion into the Conflict Resolution Statement.
1.3 Assess Risk versus Reward for each Solution
Each party will develop a rough cost estimate, schedule impact, and risk/mitigation factors for their preferred course of action. The risk and mitigation factors include.
• Safety
• Quality
• Cost
• Schedule
• Teamwork
1.4 Understand and Discuss all Potential Solutions to the Conflict
Parties present their preferred course of action. Other concerned parties can ask clarification questions only.
1.5 Develop Best Case Solution
Parties develop the best case solution for the project. The best case solution will consider Safety, Quality, Cost, Schedule, Team work in the listed order as a basis for conflict resolution. A single solution will then be chosen or a hybrid of two or more solution will be chosen. If the involved parties are unable to resolve the conflict, the Field Manager or Deputy Field Manager will resolve the conflict. Project management will be notified immediately of how the conflict was resolved and implications of the resolution.
1.6 Documentation and Implementation
The Conflict Resolution Statement and associated MOC needed to fund the new course of action will be sent to Project Leadership Team for approvals. Details regarding execution will be communicated through the daily report.
The baisc process above will need to have the proper titles and levels of authority inserted where applicalbe, but it should give you some basic guidance in conflict resolution. Good luck in your career.
Greg Lamberson, BS, MBA
Consultant - Upstream Energy
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