Sorry Artisi. Again I was hoping someone had tackled this before and we wouldn't have to think our way through this. But you're correct, you need more info.
Basically the hair is winding around and locking the rotor. It finds its way behind the impeller and winds around the shaft. It also has wound around the OD of the impeller and impeller lock nut. Basically it's hair ball chaos resulting in a locked rotor due to reduced clearances and resulting contact between the shaft or impeller and casing.
The grinder pump, I assume, is designed to grind bulky solids, not hair. I strongly suspect a macerator will also fail for the same reasons. Just looking for a warm fuzzy from someone that's tried a macerator and vortex pump with hair, because the vendors aren't pulling it off.