Yeah, sucks they lost maps, but an underlying issue is they are depending on maps alone to tell them they have pipelines? Surely they have these lines in another data set, or in a GIS. They can even check with the state regulator database to pull out all license files on their existing lines.
My brief experience with PG&E they do not do a very good job of maintaining pipeline records. Sure, all companies have a risk matrix, on the x-axis scale it may even be number civilian deaths, but I would have a hard time believing PG&E would deem acceptable a level or number like an entire city block, at least I hope not.
I agree, no doubt they were under pressure to reduce operating costs, we all are everyday, but as a professional in integrity, part of our job is to try to educate bean counters why certain integrity tasks cannot be dropped and potential consequences of having this type of mindset.