My experience with geotechs has been quite good in my area. They almost always try to be as accommodating as they can as regards to schedule. Maybe you have a very tight schedule, maybe those that are giving you the excuses are being a bit unreasonable.
That said, may I weigh in with an opinion? Maybe slightly off topic but I'd like to throw it in anyway.
I'm a structural type, my firm does mostly industrial (usually small power generation projects). We normally make an effort to get geotechnical info for each project.
My experience with geotechnical firms in our area has been very good. When we call them looking for help, they are very accommodating and professional. Of course we usually make a request for proposal, this is often done with a phone call and a follow up by email or snail mail. A phone call of two to discuss and clarify our requirements, get their requirements, terms and conditions, etc is next. They often can mobilize within one or two weeks, they are timely with reports and lab results. I've really not had problems with them at all. We all treat other professionally, and things go well. We recognnize going in that there is always SOME tome required for them to do their work, and we allow for that. Maybe we've just not had a difficult client or schedule recently, but we've not had problems with the geotechs.
Also, whenever I've had questions about how to put together a rfp, such as how do I deal with (fill in the blank here: settlement in a river saturated soil, resistivity, corrosion protection), I've most always been able to get some help from the geotech.
So, I'd like to send out kudos, thanks, tip o the hat, red star for the helpful geotechs I've dealt with in the past. Thanks, guys!
regards,
chichuck