All,
Please feel free to contribute.
Recently, a riff with a valued client resulted from the client losing a set of revisions and requesting new "originals". The client was originally given one full size set of wet sealed plan sheets and two half-sizes. Somewhere along the line the client has "misplaced" the full size drawings and at least one of the half-sizes. This leaves them with one half-size set of original revisions. Our company maintains only a "Record Set" (so stamped) for purposes of answering contractor RFIs. And so when the client requested we supply them with a new set of "originals" we've answered that we simply don't have "originals" but a set stamped "Record Set". The problem is further exacerbated in that those "originals" were signed and sealed by an engineer no longer working with our firm. Thus while we can replot the drawings themselves they will be inherently different as someone else will have to sign and seal them. Also, this new someone will have to perform due diligence prior to sealing. While we have not requested any further monies for this action we have been reluctant to do this as the client has a set of half-sizes that may be enlarged (at their expense - remember they lost them). However, the client feels this is our responsibility - to come up with new drawings - and has become quite indignant about it.
What are your thoughts?
Please feel free to contribute.
Recently, a riff with a valued client resulted from the client losing a set of revisions and requesting new "originals". The client was originally given one full size set of wet sealed plan sheets and two half-sizes. Somewhere along the line the client has "misplaced" the full size drawings and at least one of the half-sizes. This leaves them with one half-size set of original revisions. Our company maintains only a "Record Set" (so stamped) for purposes of answering contractor RFIs. And so when the client requested we supply them with a new set of "originals" we've answered that we simply don't have "originals" but a set stamped "Record Set". The problem is further exacerbated in that those "originals" were signed and sealed by an engineer no longer working with our firm. Thus while we can replot the drawings themselves they will be inherently different as someone else will have to sign and seal them. Also, this new someone will have to perform due diligence prior to sealing. While we have not requested any further monies for this action we have been reluctant to do this as the client has a set of half-sizes that may be enlarged (at their expense - remember they lost them). However, the client feels this is our responsibility - to come up with new drawings - and has become quite indignant about it.
What are your thoughts?