NX Help Files

[phillpd]

Is there a new fix available when using Java 8 ?

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[Arkance/PhoeNX]

The last patch from Siemens for NX( I think it's the Java 7 Update 67 one) works for all versions of Java after that. I've tested it and it works for Java 8 Update 31.

Anthony Galante
Senior Support Engineer


NX3 to NX10 with almost every MR (21versions)

 

[JohnRBaker]

This issue is resolved completely with NX 10.0 as we've introducing a new documentation server architecture and a search engine that does not depend on which version of Java is installed. Note that Java will still be required, just that the issue related to the Java updates that we've had for the last couple of releases will no longer be a problem.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Digital Factory
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.

 

[phillpd]

Anthony, I applied the patch and now I can't even display the documentation. Just an empty page.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[phillpd]

Reinstalled the Docs, at least it now opens.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[Arkance/PhoeNX]

Have a look at:

http://vimeo.com/91380605

Everything I've said & done in that video applies to NX9, you just need to make sure you use the latest patch available from Siemens.


Anthony Galante
Senior Support Engineer


NX3 to NX10 with almost every MR (21versions)

 

[SDETERS]

I have this link.

http://allyplm-solutions.blogspot.com/2015/01/nx-85-and-nx-9-cant-searchopen-nx-8590.html

 

[phillpd]

Other users are starting to see the same issue now.

I'm seeing this in the log file ...

&MACRO MENU, 0, UG_HELP_ON_CONTEXT UG_GATEWAY_MAIN_MENUBAR < F1> ## !
activate_internet_explorer: Internet Explorer not available, restarting server

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[gelsonnicoletto]

For NX10 you need the 64bits version of java.

Gelson Z. Nicoletto
Eng. Supervisor
Mould Desing
Brazil

 

[JohnRBaker]

Yes, that's correct, you need to make sure that it's the 64-bit version of Java that you have installed on your system before you attempt install either the new documentations server or the actual help files themselves.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Digital Factory
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.

 

[Arkance/PhoeNX]

@phillpd, what version of NX are you using? I assumed you meant NX9 but others have now assumed 10.

Anthony Galante
Senior Support Engineer


NX3 to NX10 with almost every MR (21versions)

 

[phillpd]

I'm running NX9 and have both 32bit and 64bit versions of Java installed. It appears to have broken after installing one of the MPs.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[Arkance/PhoeNX]

So if you double click on ...\UGDOC\html_files\nx_help\index.html what happens/do you get?
What browser are you using?


Anthony Galante
Senior Support Engineer


NX3 to NX10 with almost every MR (21versions)

 

[phillpd]

IE10 and just an empty page

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

 

[PSI-CAD]

Hi,

I have NX10.0.1 on tablet Dell Pro / Windows 8.1 / Java 8 update 45

My first install of Plm Doc Server and Doc NX10 was OK but after reboot the Server is running but the Doc is not available !!!

TIA

Regards
Didier Psaltopoulos

http://www.psi-cad.com

 

[PSI-CAD]

Hi,

I just discovered that I have both java 8 update 45 and java 8 update 45 (64 bits)

So, I was able to install and run NX10 help but after reboot it seems that java 32 bits has a startup priority !!!

I have uninstalled java 32 bits and now everything is ok

Regards
Didier Psaltopoulos

http://www.psi-cad.com