RS232 is on pins 2 and 3 and 5
Hardware?
Is it a db9?
DB9
Pin 2 Rx/TX
Pin 3 Rx/Tx
Pin 5 singal ground
Do you need flow control? probably not
Do you need hardware handshaking? probably not
check under device manager for these settings on your computer.
If you have a way to null modem your cable that is usually most of the problems with RS232, which is swap pins 2 and 3.
Also make sure that your computer is talking same baud rate, etc. The usual setting is "9600baud, 8N1"
8 = data width
N = no parity
1 = check bit