When I was in that business, I used to conduct training on troubleshooting soft starters. To make it easy for general electricians to understand, I offered the following:
If you have an Across-The-Line (DOL) starter and it is not working, what can be wrong? It's either a bad coil or welded contacts, correct? With an RVSS it's either a bad PC board or shorted SCRs. You can think of them the same way. In fact most RVSS units will TELL you that an SCR is shorted, whereas the ATL starter will not. If it's a bad board, you replace the board. There is no need in dissecting it in the field, just swap it out.
As to designing for success, the main issue I found was in addressing your external risk factors. If you are in an area where lightning strikes are common, I recommend having an isolation contactor ahead of the soft starter so that when it is off, there is an air gap separating it from the line. That's just prudent for any electronics in that situation. Other than that, 90% of problems in the field boil down to excess heat. Most people do not pay enough attention to that. Yes, having a bypass contactor reduces the heat created by the soft starter, but there is still ambient heat to consider. Most electrical equipment is designed around 40C operation, even electro-mechanical devices like contactors. Contacts are more tolerant, but that heat eventually shows up as coil failure. So if you ignore ambient heat, it will not matter what type of equipment you use, failure is eminent. Only the time factor changes.
"You measure the size of the accomplishment by the obstacles you had to overcome to reach your goals" -- Booker T. Washington