What is the connector type here?
If BNC, it needs to be relatively strain-free (no side-loads).
The tip about heatshrink is a good one; I would extend it to
a second layer and/or sleeve if exposed. BNC is not the best
choice for rough environments. Use right-angle connectors or
adaptors for tight quarters - NEVER bend the cable at the
connector. Replace with TNC or SMC if possible. Any screw-on.
If you have a humid environment, fill the connector with
silicone gel. A properly made-up connector, filled if
necessary, should be servicable for years.
The manufacturer is correct. Most folks don't have these
connector problems. If they do, they will finally learn.
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