Locked out of PDMWorks -- HELP!!!! 2

[BsyGrl]

I really hope someone can help me. I run the PDMWorks server for my company on my machine, and the others access it over the network. I have a Dell Precision 3.2, 2GB RAM, 230GB HD, nVidia Quadro 4300. All updates and drivers are installed. I run SolidWorks 2005 SP1.1 & PDMWorks (latest). Now to the problem...

Friday, PDMWorks began acting strangely. The assembly that I was checking in, about halfway through, gave me several messages saying that it could not locate time/date info for the parts. Then my PDM standalone would not open at all. My machine began behaving erratically. Before it went down, I opened PDMAdmin and locked the vault, believing that taking this action would mitigate the connectivity issues with my co-workers.

After rebooting, I cannot get into PDMWorks at all. The PDMAdmin dialog takes a long time to load, and then it just gives me an error when I try to log in, that the vault is down or the password is wrong. The password is correct - that isn't the problem.

Action taken so far:
1. Stop & Start the service - no change.
2. Disable the service and reboot, start service - no change.
3. Stop service, copy VaultData folder to server for safekeeping, Uninstall all PDM Software & reinstall - no change.
4. Stop service, rename VaultData folder to VaultData-old, Uninstall all PDM Software & reinstall with a clean vault this time - works perfectly, but now we don't have any files.
5. Stop the service and replace the clean vault with a backup from the day before - locked out again.

At this point, I am desperate. I don't know what to try next.

 

[SBaugh]

Clean the registry out

HKEY_Current_User\Software\Design Source
HKEY_LOCAL_MACHINE\Software\Design Source

Do this at the server level too and reintall.

Regards,

Scott Baugh, CSWP
3DVision Technologies

http://www.3dvisiontech.com

http://www.scottjbaugh.com

faq731-376
faq559-716 - SW Fora Users

 

[BsyGrl]

Thank you, Scott. Unfortunately, though, it didn't work. Please explain what you mean by doing it at the server level -- perhaps I didn't do it correctly.

 

[Standing]

BsyGrl,
Have you contacted your VAR? I had the same problem a couple years ago and our walked us through the setup while he was online with our server.

Bradley

 

[BsyGrl]

Hi Bradley,

Yes, I talked to them Friday evening, and there weren't able to help. They are supposed to call me back after 10:00 this morning (they are in a training session until then), and we are supposed to work on it some more. I'm just impatient because upper management is not very understanding around here.

 

[BsyGrl]

Scott & Bradley,

Thank you so much for taking time to help out. I feel so stupid right now -- I didn't wait long enough for it to rebuild the tree. Our vault is pretty large, and it apparently takes awhile.

After the last install, I replaced the clean vault with the one from Friday, and I waited about 20 minutes and then checked the app.log file to make sure it was finished rebuilding. After that, all is right with the world once again. Geez! I just knew it was going to be something simple I was forgetting about.

Let this post go down in the annals of PDMWorks cautionary tales. Thank you to my VAR at Texas Engineering Systems!

Regards,
Valerie

 

[Standing]

Valerie,
Don’t feel bad, I made the same mistake last time we rebooted the server. Our PDM takes 1 hour 8 minutes to rebuild now. We reboot once every three weeks after work just to keep things running smooth.


Bradley