For the small chillers we build, when the chillers cool sometimes, but not others, 9 times out of 10 the chiller is too small.
Of course this assumes the chiller is working properly. If something is screwed up, it may be able to keep up at a parial load but not at a higher load, which should still be within the capacity of the chiller.
Try looking at your process first; exactly what happens in your plant or process when they stop keeping up with the load? Is it always at the same time or process? Is it always at the same time of day?
Was any data taken originally to determine that 2 x 60 ton chillers were adequate? Try getting a hold of that. If there is NO data used to size the chillers, I would be suspcious that they are just too small. Could have been the boss knew that a some chillers were needed and HEY here is a smokin' deal on a couple of used machines. I only point at this because it has happened on our equipment so often. We sell 1/2 through 30 tons in a plastics catalog. 1/2 and 1 tons are the most returned units we have, 99% of them have no problems. They just happened to be the cheapest units we have. We have had people who have needed 15 tons but buy the 1/2 ton because it is so cheap.
On the classes; I am alwaus a proponent of getting more education, but I would recommend that you not have the notion that you will take class and be able to fix the problem. They area also kind of pricey. If I was your
boss, I would invest in the tools required for you to find out as much info as possible to monitor the process (temp, flow, etc.) and have some experienced service technicians to check out the chillers. Make sure you are around when the techs are. Try to ask questions without being annoying. If YOU are the expert on your process and they are the experts on the equipment, you will be able to discover and fix the problem quickly and efficently.
Good luck. Let us know what went on so we can all keep learning.
Regards,
Clyde