i want u to help me using the hysys 2

[simonalbandian]

i want u to help me using the hysys aspen simulator i installed it but it doenst work ( licencing pitfall :s) please some help

 

[DRWeig]

Here is Aspen tech support:

Aspen Tech Support



Good on ya,

Goober Dave

Haven't see the forum policies? Do so now: Forum Policies

 

[cloa]

And if you have any use of Hysys for chemical process engineering questions then the best place is in the Aspen forum. Search for it.

 

[simonalbandian]

thank u cloa & DRWeig ill find it out

 

[simonalbandian]

But didnt find anything

 

[TD2K]

Why couldn't Aspen technical support help you? You mentioned a licensing problem, are you using a local token or a network key.

 

[simonalbandian]

the problem is that i do have the licence folder & installation is completed successfully but i can't open the program & an error message is displayed !! the aspen thecnical support website requires me to log in while i don't have an account

 

[TD2K]

When I've been to the Aspen Technical Support, their account has nothing to do with your Hysys licensing key, it's like signing up for a Yahoo or Gmail account.

http://support.aspentech.com/

 

[MortenA]

Agree, the ppl at Aspentech run a very good support site. Just call them/email them. If you dont have the login you can get one. We all assume that you have a valid paid for license. In this case you can apply for a login to the support site, have a chat with the person responsible for HYSYS at your company.

Best regards

Morten