I'm an engineer - a practical kind of guy. I have also been VAR, sales. training, support, etc. in the past. I look at it this way. The option to switch back to the old world is basically a crutch to ease the pain of change - more from a marketing point of view. It mutes the complaints to some extent. It is a typical thing that software companies do. HOWEVER, it will go away at the next major rev. probably - certainly at some point. So you are going to have to learn to use the new methods sometime. Might as well be now! Get the bitching and complaining over with while we are moving up from 2003 to 2004 and move on with life. I have seen this happen so many times in the past. The other problem is that soon they will start to add functionality that you can't get at easily or at all through the old style interface. Then you are going to be fielding lots of "dumb" question from your users. Also the longer users hang on to the old interface, the more resistant they become to changing over. Then when they finally have no choice the complaints get real ugly and partly I think subconsciously because they know they should have bitten the bullet along time ago.
We do not allow our users to revert to the old interface. It may sound a little draconian but we find it is best in the end. People start to find the positives in the change rather than keep focusing on the negatives.
John Richards Sr. Mech. Engr.
Rockwell Collins Flight Dynamics
A hobbit's lifestyle sounds rather pleasant...... it's the hairy feet that turn me off.