You need to drill, sample and do lab testing. From the results, you need to evaluate the driving forces and the resisting forces and determine the conditions that led to a safety factor of unity. From there you can look at solving the problem.
Sampling in a stiff fissured clay can be a problem if it's too hard for a Shelby tube.
You need to look at both peak strength and also residual strength. This may very well be a residual strength problem.
You need to fully evaluate secondary features in the clay, such as bedding, fissures and tension cracks.
If it's glacial terrain, you may find that the clay has failed in the past (the geologic past). It would be helpful to look for any bedding angles that may suggest rotational failures in the geologic past.
These are not simple problems and the geotechnical firm may outline a field program that ultimatly needs to be supplemented by additional data.
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¡papá gordo ain’t no madre flaca!