OK. If I understand you correctly, your process is running correctly, but your customer is saying that parts at 217 BHN break in service while parts at 241 BHN do not.
So, you want to change the material so that minimum hardness is 235 (UTS 800N/mm2), correct?
You will need a range of hardness. If you were 201-255 BHN, let's say now 235-285 BHN.
With your process, you will drop about 50 BHN during tempering. So, you will want your as-quenched hardness to be around 285-341 (or higher).
You can probably get there with just increasing C and Mn. If you try to raise the C very much, however, you can risk cracking. I don't know what steels are available to you. You will probably want to limit the carbon to around 0.47 max. I'd try to find something around 0.45 C and 1.00-1.25 Mn.
Good Luck
rp