Before CAT cameout with the Olympian line a lot of US CAT dealers we also Generac dealers, the dealership I worked at was one. Generac units can be ok, depends on what you ask of them. We had several in our rental fleet for contractor rental, in genenral they did ok, but we never would invest in a major repair on them, use them up, then get rid of them. Of course we did the same with Multiquip units.
We sold a lot into the standby market, very few gave us problems, but they usually went into shopping centers and mostly non-critical applications.
My biggest complaints with them, the engine of the week thing, even made it hard to find filters just to do routine maintenance sometimes. We were spolied, we were used to a premium product with very good documentation and parts support. We had many of the same complaints when the Olympian line came out (and most people I know still are having those kinds of issues with the Olympians).
They make power fairly reliably, you'll not likey find them cost effective to do a major repair on. Their controls are pretty simple, and forgiving.
We sold a bunch in Hawaii, kinda a biodegrable product, they mostly died of cancer in about 3 years, but so did a lot of other brands.
If you want a cheap generator you'll only test run about 20 hours a year, and not likely have many outages like in Southern Calif, then they aren't a bad choice for a lot of applications. If you really need to depend on it, then go with a brand you have a good working relationship with the dealer with and be willing to pay something above lowest price.
All the generator manufacturers in the US are cutting costs, I personally don't think any of the current generators are as robust and reliable as they were 10 years ago. But I have customers who love and hate all the major manufacturers, based on their own experience and applications.
I think Rafiq hits the nail on the head, if a dealer or distributor has excellent technical sales and service staff with good factory support, I think you'll find their customer base has a high opinion of the product. I know CAT dealerships who have terrible standby product reputations because they have a small power business and usually a tractor mechanic is trying to service the generator after a tractor salesman sold it, another dealer can sell the same product with great success.
My two cents worth.