Stevebraune,
. "Phone, fax, telex, email, etc will never replace the face-to-face communications."
I am happy to find one more person who believes in face to face meeting. I strongly believe in this and many times I travel more than 500 miles to resolve an issue.
I too am astonished about this mass recruitment, with little or no emphasis on talent or commitment,except common factor being lure for the green bucks.I do not understand as to how they could mold these youngsters in a short time. Perhaps the requirement levels are low.
Communication is an issue. Locally too I am disappointed by the quality of response and give up making enquiries. Knowledge of English or accent is not the issue. It is the ability to comprehend the caller's needs and effectively reply,which will be appreciated.
flame,
Many of the engineers who climb up the ladder forget that they were engineers and behave ridiculously. At that time they are neither engineers nor management gurus,but put on airs. It is funny dealing with them.
chris9,
Some of the pitfalls associated with outsourcing raised by you are also my concern.But as long as it brings returns to business there is not much anyone can do.In a similar vein an Indian consultancy firm working for an Indian project can be as ineffective if it has not visited the site . To overcome this lacuna, site engineers are now recruited into consultancy organizations.
It is still a learning curve and I am sure some of the issues will be overcome.
As Steve put it "growth problems are more fun than shrinking jobs problem"