I haven't used the latest version of RISA, but in the previous versions they were pretty clear in their documentation how to handle it, and provide a procedure. First step is to try to determine whether or not you have a modeling error (too many releases in a single joint, for example), and run it again. If that didn't work, then you move on to troubleshooting "LOCKED" joints. Add a boundary condition for the locked condition (if M.y is locked, lock M.y manually with a boundary condition) and re-run the model. If the new boundary condition is resisting moment, then you have a stability problem and the structure needs that added support. If not, then keep on going until you've cleared all your locked joints and you only have reactions at the boundary conditions where you're supposed to see reactions.