I had a similar discussion with Toyota after the third speed sensor failed in 3.5 years (ie 6 months out of warranty) in my SOs 2004 Rav4 POS.
Discussion with wife in front of service manager giving us a A$700 quote to fix it again.
Me to SM
As this was replaced about a year ago it should have original 3 year warranty from time of repair.
SM
Replacement parts only have 12 months or to expiry of original warranty whichever is the later.
Me to SO
Why did you buy a Toyota.
SO
Because I thought they are 100% reliable and never have recurring problems.
SM
Toyota's do not have recuring problems.
Me to SM
Well 3 times in 3.5 years sounds like a recuring problem to me.
SM
Well maybe this particular car has a recuring problem.
Me to SM
It certainly is an expensive recurring problem. Can you explain we can fix it permanantly.
SM
Not really, I will talk to the shop foreman about the details.
Me to SO as the SM was about to leave
Do you think you will ever buy another Toyota.
SM after return from workshop
Does your car have a sun roof (Moon roof to some).
Me
Yes
SM
They are locally fitted by subcontractors and the drain directs water to the speed sensor.
Me
So you just blow them off with compressed air and try to charge us $700 every time.
SM
We would never do something like that.
Me
Well why not just put a cover over it or deflect the drain to the side or rear.
SM
Turned and walked away without answer.
SO to me
I never saw you be so rude to someone before.
Me
Well you never saw me dealing with a lying crook who tried to treat me like an idiot before.
Inspection by me actually revealed, that being EW mounted normally front wheel drive layout, the speed sensor was actually on top of the gearbox, fairly high up in front of the firewall and nowhere near any drains.
AS made in Japan, rainwater would normally enter via the radiator grill and radiator and wet the speed sensor area.
A dealer fitted after market cruise control unit had been fitted when new before delivery. The sub contractor who fitted it spliced a wire to the speed control unit in such a way that water shorted it out. It appeared the speed control unit had never been removed.
Bottom line, Toyota almost got a real bad reputation because of poor quality work and dishonesty by the dealer.
A well placed dab of silicone rubber fixed the problem permanently at a cost so low it cannot be calculated.
AS I do not think many people would have the knowledge or the front to take my approach to this, I wonder how many other owners of Rav4s with cruise control think Toyotas have this recurring problem and therefore their engineers were at fault on this issue.
It seems evident that stylist over ruled engineers on the Rav4 design in other areas and there are design problems as a consequence, but that is another story.
Regards
Pat
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