I would wonder why they were torn. Was the pump and columm pipe drug along the side of the casing or is there something in the casing where that caught the ties when the pump was installed? If that is the case, was the power cable insulation cut or scratched? Poor installation could cut the cable insulation and cause future problems with the pump that isn't really the client's fault.
Can the loose ties enter the pump suction and clog the pump or ruin the impellers?
Once installed there should be no force on the column pipe or anything tied to it so the ties should remain intact no matter what they are.