SJBatMPW -
What I was trying to get across was that the best way for you to get in direct contact with the users of this relay is to get the manufacturer to give you a list of users. If there is no extensive user base, then you have to do the research yourself.
In terms of evaluating the bells & whistles and the physical attributes, I suggest that you get a loaner relay from APT and play around with it for a while. This will give you and your field people a chance to check out the ease of installation and programming, as well as familiarizing you with the user inetrface and various other features. I have no experience with APT myself, but most relay manufacturers would be only too happy to provide a relay for evaluation purposes.
My only other comment is that if what you are after is simple busbar protection, you have to go a long way to beat a high impedance scheme for simplicity. In my book, SIMPLER (usually) = BETTER (rememeber the KISS principle), but I agree that the additional functions and fault recording features would be a strong drawing card seducing me away from bare-bones simplicity.