The ballast tubes control the current in the plasma tubes. There are 2 major things to make them last long- one is to make sure the cooling system is working properly, the other is to make sure the voltages are at the right level. Ballast tubes need to have a certain voltage drop across them to work, if it's not enough, your current will be down and you loose laser power, if it's too high, the tubes will run hot and this shortens their life.
I do not recommend handling the tubes unless it's absolutely necessary. Some techs like to pull the tubes and clean them. Over the years I'd say maybe 1 in 8 of the customers who had a tech pull the tubes had a tube failure a week or 2 after the service call. When you pull the tube, it puts a lot of stress on the pins and the hermetic seal starts to weep and the tube fails.
I gently blow the loose dirt/dust off the tubes while they're cool. I don't pull them and wipe them. I then make sure the cooling system and fans are all good and the cabinet is sealed properly to keep dust out, and that's it.
Also, despite what the "experts" say, there is no reason to wear gloves to handle them, they're tubes, not halogen bulbs. Some of the techs I know will do crap like that anyway in a lame ass attempt to look reaaallllllyyyyy prufeshinal!
It's all about the cooling and the voltage drop, keep these in line and the tubes last a long time. I've seen people cook them in a week, I've seen some run 20+ years.
Chris Krug
Maximum Up-time, Minimum BS