If the service was changed, the metering likely was changed to accommodate.
That once got me a free trip from Canada to Central America.
The utility changed the transformers at a seafood freezing plant.
They put the metering connections back as they thought that they had found them.
Originally there were 120/240 Volt transformers connected in series wye to give 240/416 Volts.
The metering potential coils were connected to the 120 Volt terminals on the transformers.
Unfortunately, they connected the meters to the 240 Volt terminals instead of the 120 Volt terminals.
I physically verified each wire from the meters to the transformers on the roof.
That took a couple of days.
The plant had been double billed for an entire season.
The utility repaid about $100,000 to the plant operator.
It looks like the generator would be constantly running if the incoming
power was excessively unbalanced. But I didn't setup the transfer switch either.
That is not a safe assumption.
The transfer switch doesn't care about unbalanced power.
It looks at incoming voltages.
If any one phase voltage drops below the set point, the transfer switch calls for back-up.
Been there, done that.
I had a customer whose set would not transfer back when the grid was restored.
The transformer bank had one transformer on the wrong tap and the voltage was low on one phase.
The voltage was above the trip point so the service would stay on the grid, but when service was restored after an outage, due to hysteresis in the voltage monitoring circuit, the voltage was not high enough to transfer back to the grid.
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Ohm's law
Not just a good idea;
It's the LAW!