Scratch is a tricky area, I've worked on that for years when I was at Electrolux.
Usually the customer doesn't care if there is a scratch or how deep it is, but whether they can see it and how bad it looks. In the end you are trying to pass whatever test the customer set, right or wrong.
Ways to increase scratch resistance:
1. Make the surface very hard, e.g. with SiOx or diamond-like coating. This is what people think of first but it doesn't work that well. You end up scratching right through a thin hard coating and they are expensive to apply e.g. by plasma.
2. Lower the surface friction so that the scratching tool slides across with less tearing and damage. This works well for the Ford test. Additives that help include ultrahigh molecular weight silicone from Dow Corning or Wacker.
Contact
and ask about Dow Corning SiMB for nylon or contact Wacker and ask about Genioplast
3. Make the surface elastic. Wonder why car tires and plastic flooring wear so well? The tires are made of rubber and the PVC flooring is covered in polyurethane elastomer. This is very effective indeed as the material bounces back without damage.
Chris DeArmitt PhD FRSC CChem
Consultant to the plastics industry