2010 fails to run 3

[moyesboy]

After upgrading 2 pcs to sw2010 sp0 from 2009 4.1 I bit the bullet on the 23rd and did my machine.
Sw seems to install, but it errored on dwg viewer. SW wont run, i get the splash screen and then it errors out saying it had to close and do I want to restart and recover my unopened files.
I kept my VAR help line busy until the closed for xmas trying to solve it. Got nowhere. He was reregistering the licence and switching to software graphic mode but it always had the same failure.
Got a message a few days ago that it was worth trying a rebuild (info came from SW in USA) - the pc has had all sorts on it. I did that today. SW installed with no errors but wont run. Same failure.
What to do?

 

[JMirisola]

It would help to know your system specs to start out with. There are a few different instances in the knowledge base regarding SW not running, but more info is needed to further diagnose.

Jeff Mirisola, CSWP, Certified DriveWorks AE
CAD Administrator, Ultimate Survival Technologies
My Blog

 

[ctopher]

Do a complete uninstall, then reboot.
Reinstall 2010, with antivirus turned off.

Chris
SolidWorks 09 SP4.1
ctopher's home
SolidWorks Legion

 

[SBaugh]

Both gentlemen above are correct in their suggestions

What is the error you are getting?


Scott Baugh, CSWP

http://www.scottjbaugh.com

"If it's not broke, Don't fix it!"

faq731-376

 

[moyesboy]

I got an answer to this from solidworks:

Summary is my PC is inadequate, SW2010 doesn't run on my Athlon XP processor - but the SW 2010 system requirements were published wrong and it was news to them too!
Having wasted a load of time reformating my entire PC I'm not at all impressed!

Here's what they said:
One of the major changes that occurred within SolidWorks 2010 was an upgrade to the Parasolid kernel.

This latest upgrade in the kernel, does not support running on PC platforms that use Pentium 3 or AMD Athlon XP processors. This is why you can run SW 2009 and not SW 2010. This news is new to SW Technical Support and has caused SolidWorks to edit their system requirement page to reflect that SW 2010 does not support these processors, hence the delayed response in spotting the problem on your machine.

Unfortunately to run SW2010 you will have to upgrade your PC hardware.

 

[mjcole]

Summary is my PC is inadequate, SW2010 doesn't run on my Athlon XP processor - but the SW 2010 system requirements were published wrong and it was news to them too!

Bullshit I have an Athlon PC XPsp2 and sw2010 runs although when I installed 2010 my sw2009 stopped working I had to uninstall and reinstall 2009 and now it's working again.

Although the 2010 Installation is smoother and more informative, SolidWorks insistence on denying multiple SP versions for same Product Year may be causing more trouble than it's worth. I always used to install the latest sp and keep the previous installed instead of updating. That way if anything failed I was not left with a non working system.

CAD software should be designed and tested to work on as many systems as possible not just Dell or Intel based systems. SolidWorks should not be allowed to play the "Processor Card".

Michael

 

[ctopher]

Bullshit I have an Athlon PC XPsp2 and sw2010 runs although when...

I think a little too harsh!

moyesboy,
A star for sharing the info.

Chris
SolidWorks 09 SP4.1
ctopher's home
SolidWorks Legion

 

[mjcole]

Yes I think it is harsh of SolidWorks to kick a whole bunch of users and their computers to the curb. SolidWorks will run on machines with out real view approved cards. SW2009 does not check the system processor and trhen decide to block program launch.

I was not calling bullshit on moyesboy he is correct in his statement.
And for all you paying subscription customers, SolidWorks or it's VAR network do not have to support you if you are using the a Pentium 3 or Athlon processor, unless you want help with a 2009 version issue. I'm sure I'm not the only person a bit miffed by this.

Solution Id:
S-044642
Area:
FAQ
Keyword:
Crash
Link:

http://www.solidworks.com/sw/support/SystemRequirements.html

Question:
What could cause SolidWorks 2010 to crash on startup, shortly after the splash screen appears?

Answer:
One of the causes of this behavior is that SolidWorks 2010 is being run on an incompatible computer. Specifically, SolidWorks 2010 is not supported on computers running Intel Pentium 3 class processors or AMD Athlon XP class processors.

For the latest supported computer hardware specifications for SolidWorks please refer to the SolidWorks System Requirements page:

http://www.solidworks.com/sw/support/SystemRequirements.html

If your computer is not equipped with a Intel Pentium 3 class processor or an AMD Athlon XP class processor, and you’re still experiencing instability issues, please contact your local SolidWorks reseller for troubleshooting assistance.

Thanks for the memories "SolidWorks"
Michael

 

[JMirisola]

Wait a minute, you're getting upset because SolidWorks no longer supports hardware that is almost 10 years old? Exactly how long should they support it? Does it not make sense that newer software will take advantage of new hardware upgrades, which effectively obsoletes the old? Hell, neither of those processors are even made anymore.
To expect the software, any software, to not advance as hardware advances is asinine, IMO. It's up to the user to be sure that their system can handle the software, not the other way around.


Jeff Mirisola, CSWP, Certified DriveWorks AE
CAD Administrator, Ultimate Survival Technologies
My Blog

 

[CorBlimeyLimey]

mjcole ... Do the supliers/manufacturers of said P3 and Athlon CPUs still ofer support?

Are you also ticked off that SW doesn't offer support for running SW2010 on Windows 98?

 

[mjcole]

Are you also ticked off that SW doesn't offer support for running SW2010 on Windows 98?

Win 98 is a bit of a stretch.

Yes my PC is supported by it's maker and the customer centric link below shows true support of customers which can't be said of SolidWorks.

Other programs support P3 and Athlon. When 2008 came out compatability with Vista was horrible. If you never used that nightmare system consider yourself lucky. To cover up this issue on 2010 they decide to update requirement specs after the software release.

http://www.mathworks.com/support/sysreq/release14sp3/index.html

http://www.ptc.com/WCMS/files/77552/en/proewf5.pdf

http://www.amd.com/us/products/desktop/processors/athlon/Pages/AMD-athlon-processor-for-desktop.aspx

Is SolidWorks customer centric?

http://www.amd.com/us/products/desktop/processors/athlon/Pages/athlon-faqs-socket-939-pins.aspx

Is this also not supported?

http://www.amd.com/us/products/desk...hlon-x2-processor-competitive-comparison.aspx

It's a shame that 2010 requires a system change to get any consideration in terms of product support.

Michael

 

[sldwkmin]

I have a hard time reading threads like this. It is very frustrating to me! We want performance and reliability but want nothing to change, nothing to be obsolete. Last I read the average lifecycle of an engineering workstation was two and on a stretch 3 years. So for SolidWorks to determine that a machine that is nearly 2-3 times out of that window is no longer supported seems like a very realistic decision. SolidWorks is a demanding program and requires good solid hardware to perform well. It is not a simple word processor. An analogy I picture is would it be realistic to expect General motors to build the new Monte Carlo so I can take that engine and put it in my 1980 Monte Carlo? They're both Monte Carlos right? Obviously that's not at all realistic if we want any improvement and progress in our products. Technology advances at a much faster rate so I believe it is realistic to expect things to become obsolete at a much faster rate.

Cole M
CSWP, CSWST, CSWI, CPDM
Certified DriveWorks AE
HP XW4300, 3.4g proc, 2.5g RAM, ATI Fire GL 3100
Dell M90, Core 2 Duo, 4g RAM, Nvidia Quadra FX2500M
Equus (custom), P4, 3.4g proc, 3g RAM, Nvidia Quadro FX3400

 

[handleman]

So Win 98 software is a bit of a stretch, but it is totally ridiculous not to support P3 and XP hardware? I could describe that statement, but I don't use that type of language. According to a quick search, the P3 was released in 1999, and the XP was released in 2001. Since it is now 2010, it seems to me that they are relatively same generation as Win98.

-handleman, CSWP (The new, easy test)

 

[moyesboy]

I can't really complain about the fact that SW2010 cannot run on my old PC.
However I am not at all impressed that over 2-3 days, including excalating the problem as high priority to the USA, the problem could not be identified.
Instead they suggested that I reformat my machine, which I did between Xmas and new year which was a lot of hassle and also put me back a few days in the new year.

Before I attempted upgrade my machine I upgraded my home installation and another at work before I risked it on mine. I checked the system requirements becuase I knew my machine was old. Having got SW2010 up and running on the other license we than had a day of 2010 edited files that I had to scrap and revert to 2009.

I do not beleive that SW should support out of date workstations - I only beleive that they should support the systems they claim to support in their published system requirements! (now revised after the event!).

I can run 2009 and it is productive. I have to upgrade to 2010 sometime becuase I have already received 2010 files from suppliers and will soon do so from other parts of my organisation. I hadn't budgeted on a hardware upgrade for a month or two. I hadn't budgeted on some costly and tiring down time and lost work.

 

[moyesboy]

From:

http://www.solidworks.com/sw/support/SystemRequirements.html

(11) Intel® Pentium® 3, AMD Athon™ and Athon XP CPU’s are not supported. CPU must support SSE2
(Streaming SIMD Extensions 2), see

http://en.wikipedia.org/wiki/SSE2

for more details.


I am amused to note that the ATHLON XP is so old and out of date that the guys at solidworks can't remember how to spell its name!